Phone System Integration and ROI
"The phone system was installed while I was away which meant that I did not have to go through the trials and teething problems, not that there was any. It flowed smoothly, and it was easy for me to pick up how to operate it straight away.
What I like about the phone system is its versatility. The fact that it is network-based which means that it can be integrated into other systems and the Partsworld family. We can transfer calls to each other and we can ring the other groups without having to look up the phone number - you just push a button on the desk phone.
Also, the cost-effectiveness of this system is awesome. It reduces your phone bill.
If you get a message you can email that message and call the customer back. We have cases where customers will call on the weekend when we are closed and leave a message. We can deal with that enquiry on Monday morning and help them out.
Anyone who is thinking about going to this system, I would say don’t think about it, just do it. Honestly for the ease of use and the practicality of keeping your customers captured, this is beneficial for the group. You may not be able to help them, but don’t think small, think Partsworld Group. It keeps the customer with Partsworld. We don’t have them going off to someone else to buy their parts."